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Real scenarios

Why is my phone bill showing up in my mortgage debt?

Short answer

A phone bill, a financed purchase and a credit-building entry can need different treatment. Here is what I ask the lender to check.

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Illustrative image of homeowner adjusting a thermostat
Illustrative image. Not a photo of the people discussed.

I questioned several self-reported phone accounts during a loan review. They were on the credit report, but that did not necessarily make them loans.

The team confirmed that those utility entries could be left out of the mortgage debt calculation.

The important question was what the accounts actually represented.

A service bill and a loan are different

A regular phone bill is one thing. A loan used to buy equipment or pay a bill is another. An overdue account may need a different review too.

I would not remove a payment just because the account name sounds like a utility company. I would ask for the statement or agreement and match it to the credit-report entry.

Ask which payments are being counted

Your debt-to-income ratio compares the monthly debts the lender counts with the income it can use. If an account looks unfamiliar, ask the team to show you where it appears in that calculation.

Here is what I want to know:

  1. Is this a service bill, financed purchase or other debt?
  2. What payment is actually required?
  3. What documents support that answer?
  4. Has the lender updated the calculation?

The answer in this file applied to those specific entries. It was not a rule that every utility-related account could be ignored.

Your household still pays the bill

There is one more distinction worth making.

An expense can be left out of the mortgage qualification calculation and still matter very much to your budget. Electricity, phone service, groceries and savings do not disappear because a lender calculates debt a certain way.

I want the lender's number to be accurate and your payment to feel comfortable. We need both views before deciding what home price makes sense.

This example is based on a real mortgage discussion with identifying information removed. Any numbers are illustrative and are not current loan terms or a commitment to lend. Loan programs, rates, property values and borrower qualification vary.

Sources and further reading

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